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Sect 8 Privacy Policy
Sect 10 Privacy Policy

PRIVACY POLICY 

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1. Introduction
EMRT Diagtech Tools Pty Ltd ("we", "our", "us") recognises the importance of your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, manage, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our website is www.emrtdiagtech.com.au.    

2. Information We Collect
We may collect the following types of personal information:

  • Name, contact details (including phone number, email address, postal address).

  • Payment information (note: this is processed securely via accredited third-party payment gateways such as Stripe or PayPal; we do not store your credit card details).

  • Business details (e.g., ABN, company name) where applicable for business-to-business transactions or services.

  • Transaction history and order details related to your purchases from us.

  • Website usage data, which may include your IP address, browser type, operating system, pages visited, and timestamps, collected through cookies and analytics tools inherent in our website platform (Wix).

  • Information you provide when you communicate with us (e.g., enquiries, feedback, support requests).

3. How We Collect Information
We collect personal information directly from you when you:

  • Make a purchase or place an order through our website.

  • Make an enquiry or contact us via phone, email, or online forms on our website.

  • Create an account on our website (if applicable).

  • Interact with our website, through the use of cookies and analytics tools (see Section 8).

4. How We Use Your Information
We collect and use your personal information for purposes including:

  • Processing and fulfilling your orders and transactions.

  • Communicating with you regarding your orders, products, services, enquiries, and customer support.

  • Improving our website functionality, services offered, and overall customer experience.

  • Complying with our legal and regulatory obligations (e.g., tax requirements, record keeping).

  • Understanding website traffic and user behaviour via analytics tools to enhance our website performance (often using aggregated or de-identified data).

  • Preventing fraud and ensuring the security of our services and transactions.

  • Assessing creditworthiness if you apply for or use credit terms (see Terms & Conditions).

5. Disclosure of Personal Information
We may need to share your personal information with third parties who assist us in operating our business and providing services to you. This may include disclosure to:

  • Payment processors (such as Stripe, PayPal, or other providers) to securely process your payments.

  • Delivery and logistics companies to fulfil and deliver your orders.

  • Our website platform provider (Wix) and associated IT service providers for hosting, maintenance, and operational purposes.

  • Our professional advisors (e.g., lawyers, accountants) when necessary for advice or legal processes.

  • Government and regulatory authorities when required or authorised by Australian law.

  • Third-party suppliers or partners involved directly in providing a specific product or service you have requested (e.g., direct shipment from a supplier).

  • Credit reporting bodies and debt collection agencies if you apply for credit or default on payments (as outlined in our Terms & Conditions and permitted by law).

We take reasonable steps to ensure these third parties are bound by appropriate privacy and confidentiality obligations. We do not sell or rent your personal information to third parties for their marketing purposes.

5.1 Overseas Disclosure
Some of the third parties we use may store or process data outside Australia. Specifically:

  • Our website is hosted on the Wix.com platform. Wix states that they may store and process information in various locations, including the United States, Europe (including Lithuania, Germany and Ukraine), Israel, and other jurisdictions, as necessary for the proper performance and delivery of their services, and as may be required by law.

  • Payment processors like Stripe and PayPal operate globally and may also process data in overseas locations according to their own privacy policies.   

By providing us with your personal information and using our services, you consent to the potential transfer of your information to, and storage and processing in, these overseas locations. We rely on the third-party provider's security measures and compliance frameworks (where applicable) when using their services. We take reasonable steps, such as reviewing the privacy policies and terms of service of these established providers, to ensure any overseas recipient handles your information securely and in a way consistent with the Australian Privacy Principles where practicable.

6. Security and Data Retention
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include measures provided by our platform (Wix) and payment gateways, access controls, and procedural safeguards. However, please be aware that no data transmission over the internet or electronic storage method can be guaranteed as 100% secure.   

We retain personal information only for as long as necessary for the purposes for which it was collected, to provide you with services, to meet our legal and regulatory obligations (e.g., financial record-keeping obligations under tax law, which typically require retention for 5-7 years), or to resolve disputes. When personal information is no longer needed for these purposes, we take reasonable steps to securely destroy or permanently de-identify it.   

We are committed to complying with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988. In the event of an eligible data breach likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required by law.   

7. Accessing and Correcting Your Information
You have the right under the Privacy Act 1988 to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To request access or correction, please contact us using the details provided in Section 10. We will respond to your request within a reasonable timeframe (usually within 30 days). We may need to verify your identity before processing your request. There may be limited circumstances permitted by law where we may deny access or refuse correction (e.g., if access would have an unreasonable impact on the privacy of others, or if providing access would be unlawful). If we deny access or refuse correction, we will provide you with written reasons for our decision. You may also inquire about the deletion or de-identification of your personal information, which we will address in line with our data retention obligations (see Section 6).   

8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (like pixels or web beacons) to enable website functionality, enhance user experience, analyse website traffic, and potentially assist with marketing efforts. Cookies are small text files stored on your device when you visit a website.

The types of cookies likely used by our site include:

  • Essential Cookies: Necessary for the website to function properly (e.g., maintaining login sessions, shopping cart functionality, security features). These cannot usually be disabled without impairing site function.

  • Performance/Analytics Cookies: Help us and our platform provider (Wix) understand how visitors interact with our website (e.g., which pages are visited most, loading times, error messages). This data is often aggregated and helps us improve the site.

  • Functionality Cookies: Used by Wix to remember choices you make (e.g., language preferences, region) to provide a more personalised experience.

  • Targeting/Advertising Cookies (if applicable): May be used by Wix or third-party services integrated with Wix to deliver advertisements more relevant to you and your interests, or to measure the effectiveness of advertising campaigns.

You can manage cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect website functionality. You can often find more information about cookies and how to manage them in your browser's help section or settings. For specific details on cookies used by the Wix platform, you may wish to consult Wix's own documentation or their cookie policy.   

9. Privacy Complaints
If you have a concern or complaint about our handling of your personal information or believe we have breached the Australian Privacy Principles, please contact us directly using the details below. Please provide sufficient details about your complaint so we can investigate it thoroughly. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe (typically 30 days).   

If you are not satisfied with our response or how we handled your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

  • OAIC Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Mail: GPO Box 5218, Sydney NSW 2001

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Contact Email: support@emrtdiagtech.com.au

Effective Date: 30 March 2025

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